Customer-focused professional with hands-on experience in online support, client communication, and relationship-driven sales. Fluent in English at C1 — comfortable with native speakers and formal business correspondence. I bring calm efficiency to high-volume environments and a genuine commitment to building lasting client relationships.
Experience
Yandex · 6 months
- Delivered customer support across chat and online platforms, resolving diverse user issues with precision and care
- Handled high volumes of concurrent inquiries while maintaining consistent response quality in a fast-paced setting
- Maintained professional written communication standards throughout every client interaction
- Escalated complex cases by coordinating with internal teams, ensuring thorough issue resolution
FLatz
- Consulted clients on their needs and presented tailored products and service solutions
- Built and sustained long-term customer relationships, driving satisfaction and repeat business
- Navigated negotiations professionally, aligning client expectations with company objectives
- Followed up proactively to ensure post-engagement satisfaction and identify further opportunities
Early Work Experience
- Supported operational and administrative tasks; developed communication, teamwork and organizational foundations